Angelica PT uses the Gymcatch platform to operate the online fitness business.
Gymcatch Data and Privacy Policy
This data and privacy policy sets out how personal information on Gymcatch is collected and retained in accordance with UK data protection laws including GDPR.
All the data process and store is held in the UK using industry best practice practices and infrastructure. To do this Gymcatch collects and retains information from Angelica PT and the Clients of Angelica PT.
Gymcatch is the data controller for your registration information
This is the information you provide to create a Gymcatch account
At registration we collect the following information:
- Your name
Your email address (account user name)
Your country - Reason for collection: contract / consent / legitimate interest.
Generic information
This information can be added by a user:
- Email address (notifications) – we automatically pre-populate this with your account email. You can remove or change this at any time from your profile.
- Photo
- Bio text
- Home/work location
- Reason for collection: consent.
This information is collected to enable you to receive information and to help facilitate the relationship between you ‘ the consumer’ and Angelica PT ‘the business’ (which is where we send notifications triggered by Angelica PT – for example booking confirmations, cancellation notifications etc.). This information is optional and can be updated or removed at any time.
Technical data
In order to maintain and improve our systems we collect data from the consumers and the business such as the Gymcatch application being used, the user’s operating system, session time, IP address, browser-type, error reports, crash reports. This information also contains an internal Gymcatch identifier.
We may also log analytical data about which features you use in Gymcatch and how you navigate our apps.
How collected: automatically from a user of Gymcatch.
Reason for collection: legitimate interest / contract.
This information enables us to maintain, operate and improve Gymcatch and provide customer support. It also allows us keep the platform safe and secure.
Most technical data is kept for up to 90 days. Error and crash reports may be kept longer so we can continually fix bugs and improve the service.
We use a third party for operational purposes to help us collect and manage technical data which do not receive any personally identifiable information about Consumers.
Following Angelica PT
When you elect to follow a Angelica PT, the Business can see your name and picture.
How collected: by customer opt-in in the apps.
Reason for collection: legitimate interest / contract.
This information is required for the Angelica PT to identify you in order for them to supply services such as adding you to a session or gifting you a package.
When you become a customer at Angelica PT (when you book or are booked on to a service, or when you buy or receive a Package) you become a customer and a customer record is created at Angelica PT. If you have a correspondence email address in your profile, the Angelica PT will have access to this in order to contact you.
If a Consumer un-follows Angelica PT, and have had no other interaction with them, then that Angelica PT will no longer be able to see a Consumer’s name and picture.
Participation Information
How collected: this information is submitted by the consumer in-app and can be entered directly by Angelica PT.
Reason for collection: consent / contract / legitimate interest / legal obligation.
Angelica PT may require you to complete participation information in order to responsibility operating a fitness and wellness business and supply services to Consumers. This might be to comply with laws, regulations and in order to comply with important responsibilities such as their professional insurance policies and professional licenses.
This includes contact details, emergency contact details, records of which waivers and participation questionnaires you have completed. Businesses collect this information in order to provide their services safely and responsibly in accordance with laws and regulations, and in order to comply with their responsibilities to operate safely and to meet external requirements such as maintaining insurance policies and professional licenses.
Gymcatch processes this information on the Business’s behalf but does not use this information in any way.
Booking, attendance and transaction history
When a Consumer buys or books on Gymcatch, or where a Business books or gifts services on Gymcatch for a client, records of these transactions are created on Gymcatch.
This will include what the transaction was, the price, payment method, the time of the transaction, the attendees attendance etc.
How collected: in app and/or entered by the Business when managing transactions with the Consumer.
Reason for collection: contract / legitimate interest / legal obligation.
This information is collected and retained because the Business needs to know the interactions and transactions occurring at the Business. This may be due to legal requirements and/or in the responsible course of operating a business and so that it can supply services to the Consumer. The Business will decide how long it reasonably requires this information to be kept.
Gymcatch processes this information on the Business’s behalf. We may use the information to enable us to provide customer support, to maintain and enhance the service and for operational purposes.
Saving card details
Neither Gymcatch nor the Business from which you make purchases store your card details. These are securely stored by the payment processor, Stripe.
Direct Messages
Consumers and Business can message using Gymcatch messaging. These messages are stored for each party’s records.
How collected: in app when a Business and Consumer message each other.
Reason for collection: consent / legitimate interest.
The parties have elected to communicate via Gymcatch messaging. The information is retained so that the Consumer and Business have a record of the conversation.
Gymcatch processes this information but does not use this information in any way.
Responsibility of Businesses on Gymcatch
Businesses should only collect and retain Consumer personal information as set out in this agreement and in compliance of all relevant data and privacy laws. The permissions which Consumers grant Business to collect and retain information under this agreement are limited to uses for theresponsible uses required of a fitness or wellness business for the Consumer to be able to use the Business’s services.
Businesses should not retain customer information for longer than necessary and should not share it outside of its organisation without consent.
Team members with access to personal data at Businesses will be properly trained in respect of data protection requirements.
If the Business want to collect Consumer data for purposes not set out in this agreement it should be done with a separate Consumer opt-in and opt-out, outside of Gymcatch.
The Business should only share Consumer data collected on Gymcatch with the consent of the Consumer or in compliance with applicable laws.
Sharing information with third parties
Gymcatch only shares personal information with third parties services where it is necessary to to facilitate your use of Gymcatch. We do not share personally identifiable information with third party services except as follows.
Service providers
Stripe are our payment processor. When you make a payment by card in Gymcatch, this is done using Stripe. In order to process card transactions and to enable Businesses to identify transactions in they Stripe account. This will include your name, the item you are purchasing and the time and date of the transaction. Sharing this information with Stripe is necessary to enabling Businesses to keep accurate records when taking card payments. Records of transactions will be retained in the relevant Business’s and Gymcatch’s Stripe Connect account.
When a Business terminates with Gymcatch, the Stripe account is unconnected.
Change of control
In the event of a change of control of Gymcatch Limited or sale of all or part of the Gymcatch business, some or all personal information may be transferred to the new controlling entity.
Cancellation and revoking consent
If you would like to request to cancel your account and revoke your consent for Gymcatch to process your data, you can do this by contacting support@gymcatch.com.
If you cancel your account we Gymcatch will terminate your account and remove your generic information and registration information. If you have used any Gymcatch services we may hold records of those transactions separately and you will have options to opt out of those services independently.
Consumer’s booking, attendance and transaction history and participation information and message records at any Business with which you have interacted will be retained in line with their policies.
If a Consumer wishes their booking, attendance and transaction history and participation information and message records to be removed then they should make that request to the AngelicaPT who will decide if and when they are able to comply with that request. Consumers should contact Angelica PT directly to make this request but please note that Businesses may require to keep some or all of this information for a period of time for the legitimate reasons set out above.
When a Business terminates its account with Gymcatch it will lose access to all booking, attendance and transaction history and participation information and message records as well as their own personal Gymcatch accounts.
Consumers will continue to have access to their accounts, including booking, attendance and transaction history, participation information and message records after a Business that it has interacted with has terminated its Gymcatch account. Gymcatch can, on request, remove a Consumer’s booking, attendance and transaction history and participation information and message records at a Business which has terminated its Gymcatch account.
Retention
Gymcatch uses industry standard backup procedures and will retain backups of our database for up to 30 days.
Future opt-in
If at any time Gymcatch wishes to share your personal data with third parties or offer third party services we will provide you with an opt-out or opt-in choice before we share your data with third parties or before we use it for a purpose other than which it was originally collected.
Notifications
All users can set their notifications from their profile in app at any time. This applies to push notifications and emails. We default email notifications to being on as they contain important information for Consumers like booking confirmations and notifications of cancellations.
Children
Gymcatch is not intended for use by people aged under 16.
Cookies & similar technologies
We use Cookies for the following reasons on Gymcatch.
We use a token+ local storage technology to perform your request to “keep me logged in” to our apps. You can untick this at anytime.
We use Google Analytics on our www.gymcatch.com to track usage and analytical data.
We use this GDPR Cookie Consent: https://www.webtoffee.com/category/documentation/gdpr-cookie-consent/
Changes to this policy
We will update this policy from time to time. Please check this policy regularly for changes.If we make material changes to how we handle personal data we will notify you via email. Your continued use of Gymcatch will constitute acknowledgement and acceptance of this policy.
Location, governing law and jurisdiction
All data processed and stored on Gymcatch is in the United Kingdom. For users outside of the United Kingdom this means that data is being transferred into the United Kingdom. This agreement is governed by English law and under the jurisdiction of the courts of England and Wales.
Contact
If you need any further information or want to request an account cancellation please contact us at support@gymcatch.com.
Gymcatch Limited is a private limited company registered in England and Wales with registered number 8545573. Our registered office is at ℅ Bright Grahame Murray, Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG.
Work out alone, together!